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Privacy Policy

Last updated: April 9, 2026

This Privacy Policy explains how Paw Guardian ("we", "us", "our") collects, uses, stores, and shares your information when you use the Paw Guardian mobile application ("the App"). By using the App you agree to this policy.

1. Who We Are

Paw Guardian is a pet management application that helps owners and colony caretakers track their animals’ health records, manage colonies, and generate QR identification tags.

For privacy enquiries, use the Contact Us form inside the app: Settings → Contact Us.

2. Information We Collect

2.1 Account Information

Email address
Full name (optional)
Username
Password (stored as a secure hash — we never see your plain password)

2.2 Profile Information

Profile photo (optional)

2.3 Pet & Colony Data

Pet name, species, breed, date of birth, photo
Health records: vaccine names, due dates, completion dates, notes
Health record attachments: vet document photos, PDF files
Colony name, location, address, and member list

2.4 QR Tag Contact Information

If you enable a QR tag for a pet, you may optionally provide a contact phone number. This phone number will be displayed publicly on a webpage accessible to anyone who scans the QR code. Only provide a number you are comfortable sharing publicly.

2.5 Subscription Information

If you subscribe to Premium, we receive from RevenueCat: subscription status, plan name, store (App Store or Google Play), and expiry date. We do not receive or store your payment card details.

3. How We Use Your Information

Providing and operating the App
Storing your pet and health records
Local health reminder notifications
Processing premium subscriptions
Displaying the lost-pet QR page
Improving app stability
Legal obligations

We never sell your personal data. We do not use your data for advertising.

4. Public Data — QR Lost Pet Page

When you generate a QR tag, a public page is created showing the pet’s name, species, breed, photo, and your contact phone number. This page is accessible to anyone with the URL — no login required. Do not enable the QR feature if you do not want this information to be public.

5. Third-Party Services

Supabase — Auth, database and file storage in EU (Frankfurt). Privacy policy ↗

RevenueCat — Subscription management. Privacy policy ↗

Apple App Store / Google Play — Payment processing — payment data handled exclusively by Apple or Google.

Local Notifications — Reminders are scheduled and delivered locally on your device. No data is sent to any server.

6. Data Retention

Data type	Retention
Account data	Until you delete your account
Pet and health records	Until you delete them or your account
Uploaded photos and PDFs	Until you delete the associated record or your account
Subscription records	7 years (legal obligation)
Deleted account data	Permanently deleted within 30 days

7. Your Rights (GDPR)

If you are in the EEA you have the right to: access, rectify, erase, port, object to, or restrict processing of your data, and withdraw consent at any time. Use the Contact Us form in the app (Settings → Contact Us). We respond within 30 days.

You may also lodge a complaint with the Hellenic Data Protection Authority (HDPA) at www.dpa.gr.

8. Data Security

Passwords hashed — we never store plain-text passwords
All traffic over HTTPS/TLS
Row-Level Security (RLS) — users access only their own data
Files stored in private Supabase Storage buckets
Only the QR lost-pet page is intentionally public (see Section 4)

9. Children’s Privacy

The App is not directed at children under 13 (16 in the EEA). If you believe a child has provided data, contact us via the in-app Contact Us form.

10. Changes to This Policy

We may update this policy. Continued use of the App after changes constitutes acceptance.

11. Contact

Use the Contact Us form inside the app: Settings → Contact Us. We aim to respond within 30 days.

🐾 Paw Guardian — Your pets, always safe.